HOW CAN WE HELP YOU?

DESIGN & LABELS

Does the product ship with labels applied?

Yes, your products are shipped with the label adhered to the packaging.

Does the label design process take a long time to complete?

The label design process timeframe is varied, and depends significantly on whether your branding and logo have already been determined. If you already have a logo, the process can move rather quickly. If you have an intricate labels design in mind, or don’t have a logo ready to go, the process can take longer. We will always do our best to set appropriate expectations and your representative will ensure that the process moves forward as quickly as possible.

Can you create a logo for my brand?

Yes, our in-house graphic designers will work with you to create a custom logo at a standard hourly rate.

Can you create labels using my artwork or designs?

Yes, we can use your existing artwork or designs to create your new labels. Our graphics teams requires your artwork to be high resolution graphics file. Once they apply your artwork to your labels, we will provide you a full color proof for your approval.

Can I make my own labels?

Yes, you can certainly make your own labels. If you choose to do so, it’s important to speak with your account executive to discuss the packaging and labels sizes required.

Do you supply labels?

You have the option of shipping us labels or asking us to print them. We do charge for label printing.

FORMULATION

Do you manufacture custom formulations?

We provide some custom formulations. Contact us at info@morenaturals.com or (888) 660-6673 for more information.

Do you formulate with natural or organic ingredients?

We formulate with both natural and organic ingredients. Many of our formulas are clean, and are formulated using both natural and organic ingredients.

Do you have stock formulations?

We have over 600 stock formulations ready to go. If you need something beyond our existing formulations let us know and we will find it for you.

Do you carry the most up-to-date ingredients?

We communicate with our suppliers regularly to make sure we have the best, freshest, and cleanest ingredients.

What if we have our own product and only want packaging, labeling, and shipping?

We can package, label, and ship your unique formulation for you. All we need is the information and your product. Contact us at info@morenaturals.com to get an order started.

GENERAL

Can I get a rush order?

Our process is already one of the fastest in the industry. If you need something done in less than 2 weeks, contact us at (888) 660-6673. We will try our best to accommodate you as far as possible.

How do I place an order?

You can place an order online through the website, by emailing us at info@morenaturals.com, or by calling us at (888) 660-6673.

What are your order minimums?

Our MOQ (minimum order quantity) for any product is 1,000 units.

Can I request product samples?

Yes, we offer full-size product samples. All samples are sold at a discounted price. Note that all our samples can be ordered directly from the product page

What are your manufacturing capabilities?

Our facility can accommodate both low and high volume runs. Our MOQ (minimum order quantity) is 1000 units, but we can produce tens or hundreds of thousands of units per order.

What size businesses do you generally work with?

We like working with everyone. You can be an up and coming brand or have been in business for 100 years.

Where are your products sold and distributed?

Our products are marketed and sold all over the world. They are available in leading department stores, on Amazon, a verity of private label e-commerce stores, salons and spas.

Who are your customers?

Due to confidentiality agreements with existing clients, we cannot disclose the names of our customers. However, we are happy to provide references upon request.

What is the typical time it takes to fulfil an order?

Once we have all of the required items (packaging, labels, etc.) we are able to get 95% of orders finished and shipped within 2 weeks.

Do you offer any volume discounts?

We do. Please take a look at each product to see the various tiers of discounts.

PACKAGING

Can I supply my own packaging?

Yes, you are welcomed to supply your own packaging if you wish.

Do you have packaging available?

We have some packaging available, and encourage you to visit (https://www.containerandpackaging.com) to identify the containers and packaging you prefer.

Remember, any packaging that you select from the site is included as a part of the purchase price!

PRODUCTS

Do you accept product returns?

Product returns are not usually accepted. In most cases we cannot exchange, refund nor return your items as we consider all orders custom. However, we understand that unexpected events can happen and we will review each situation with fairness. If you need to speak with us about a return, please call your representative directly.

What do I do if I receive a damaged product?

In the unlikely event that you receive broken or damaged products in your shipment, please contact us as soon as you can. Since unexpected events can happen during the shipping process, we guarantee that we will handle each situation with fairness.

Can I change the descriptions on your products?

Yes, you can change the names of our products. In fact, we encourage you to do so, as this allows you to create your own unique and individual branding opportunity. Remember, creating a completely unique product will help you stand out from the competition.

Can I change the product names?

Yes, you can change the names of our products. In fact, we encourage you to do so, as this allows you to create your own unique and individual branding opportunity.

Do your products come in different sizes?

Yes, you can order your products in the size that best suits your company’s needs. We manufacture our products in many sizes, ranging from small single unit doses to large bulk drums.

Do you have a catalog that we can look at?

Yes, we do. Email us at info@morenaturals.com and we’ll happily to send it to you.

SHIPPING & LOGISTICS

Do you drop ship?

We provide drop shipping for our premium clients.

Do you have boxes available?

Yes, we do offer custom product boxes. For more information contact your account representative, or click here to contact us.

Where do you ship?

We can ship anywhere. We ship all over the world, to every continent and major country.

How do you ship?

We can ship anywhere. We ship all over the world, to every continent and major country.

I have distributors in other countries. Can you help me manage the exporting certificates and regulation compliance?

Yes, we can assist you with the export certificates and compliance. Your account representative will help you acquire all required documentation for country specific registration and import/ export requirements. Just contact your representative directly, or click here to contact us.

CAN’T FIND YOUR ANSWER?
Drop us a line at info@morenaturals.com. We aim to respond to all inquiries on Monday to Friday within 48 hours.
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