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FAQ

General

Our prices include the product itself, packaging that you select (and we order), and labor.

The price does not include labels (either you provide them or we can print them), nor shipping. We can apply your Amazon shipping labels or use our UPS/USPS/Fedex accounts and invoice you.

We do. Please take a look at each product to see the various tiers of discounts.

Once we have all of the required items (packaging, labels, etc) we are able to get 95% of orders finished and shipped within 2 weeks.

Due to confidentiality agreements with existing clients, we cannot disclose the names of our customers. However, we are happy to provide references upon request.

Our products are marketed and sold all over the world. They are available in leading department stores, on Amazon, a verity of private label e-commerce stores, and salons and spas.

We like working with everyone. You can be an up and coming brand or have been in business for 100 years.

Our facility can accommodate both low and high volume runs. Our MOQ (minimum order quantity) is 1000 units, but we can produce tens or hundreds of thousands of units per order.

Yes, we offer full-size product samples. Are samples are sold at a discounted price. All samples can be ordered directly from the product page

Our MOQ (minimum order quantity) for any product is 1,000 units.

You can place an order online through the website, by emailing us at info@morenaturals.com, or by calling us at (888) 660-6673.

Our process is already one of the fastest in the industry. If you need something done in less than 2 weeks, contact us at (888) 660-6673. We will try to accommodate as much as possible.

Products

We do. Email us at info@morenaturals.com and we are happy to send it to you.

Yes, you can order your products in the size that best suits your company’s needs. We manufacture our products in many sizes, ranging from small single unit doses to large bulk drums.

Yes, you can change the names of our products. In fact, we encourage you to do so, as this allows you to create your own unique and individual branding opportunity.

Yes, you can change the names of our products. In fact, we encourage you to do so, as this allows you to create your own unique and individual branding opportunity. Remember, creating a completely unique product will help you stand out from the competition.

In the unlikely event that you receive broken or damaged products in your shipment, please contact us as soon as you can. Since unexpected events can happen during the shipping process, we guarantee will handle each situation with fairness.

Product returns are not usually accepted. In most cases we cannot exchange, refund nor return your items as we consider all orders custom. However, we understand that unexpected events can happen and we will review each situation with fairness. If you need to speak with us about a return, please call your representative directly.

Formulation

We can package, label, and ship your unique formulation for you. All we need is the information and your product. Contact us at info@morenaturals.com to get an order started.

We communicate with our suppliers regularly to make sure we have the best, freshest, and cleanest ingredients.

We have over 600 stock formulations ready to go. If you need something beyond our existing formulations let us know and we will find it for you.

Yes, we do formulate with both natural and organic ingredients. Many of our formulas are clean, and are formulated using both natural and organic ingredients.

We provide some custom formulations. Contact us at info@morenaturals.com or (888) 660-6673 for more information.

Packaging

We have some packaging available, and encourage you to visit (https://www.containerandpackaging.com) to identify the containers and packaging you prefer.

Remember, any packaging that you select from the site is included as a part of the purchase price!

Yes, you are welcomed to supply your own packaging if you wish.

Design & Labels

You have the option of shipping us labels or asking us to print them. We do charge for label printing.

Yes, you can certainly make your own labels. If you choose to do so, it’s important to speak with your account executive to discuss the packaging and labels sizes required.

Yes, we can use your existing artwork or designs to create your new labels. Our graphics teams requires your artwork to be high resolution graphics file. Once they apply your artwork to your labels, we will provide you a full color proof for your approval.

Yes, our in-house graphic designers will work with you to create a custom logo at a standard hourly rate.

The label design process timeframe is varied, and depends significantly on whether your branding and logo have already been determined. If you already have a logo, the process can move rather quickly. If you have an intricate labels design in mind, or don’t have a logo ready to go, the process can take longer. We will always do our best to set appropriate expectations and your representative will ensure that the process moves forward as quickly as possible.

Yes, your products are shipped with the label adhered to the packaging.

Shipping & Logistics

Yes, we can assist you with the export certificates and compliance. Your account representative will help you acquire all required documentation for country specific registration and import/ export requirements. Just contact your representative directly, or click here to contact us.

We routinely work with the leading shipping services, including UPS, FedEx, and DSL. We can use your carrier of preference, and can also work through all the large freight forwarders, or client specific freight forwarders. We can also use your Amazon shipping label to ship right to your warehouse.

We can ship anywhere. We ship all over the world, to every continent and major country.

Yes, we do offer custom product boxes. For more information contact your account representative, or click here to contact us.

We provide drop shipping for our premium clients.

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